Returns & refunds

Damaged or not as described

If your artwork arrives damaged, or is clearly different from its description, tell us within 7 days of delivery. Send photos of the artwork and the packaging through your account messages or our contact page.

We'll review your claim with the seller. If it's approved, you get a replacement or a full refund, including shipping. The seller isn't paid for that item until the claim is settled.

Change of mind

• Original artworks: each seller decides whether to accept change-of-mind returns. If they do, the artwork must come back in its original condition and packaging, and you pay the return shipping.
• Art prints and limited editions made to order: these are produced for you, so change-of-mind returns aren't accepted.

Refunds

Approved refunds go back to the card you paid with. Banks usually take 5–10 business days to show the money.